New hub email i ordered one and didnt recieve confirmation email . Has anyelse had this hub upgrade email

[davidstoncold]

Anyone ordered new hub and not received confirmation email

[alfredo594]

HEllo,

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@davidstoncold wrote:

Anyone ordered new hub and not received confirmation email

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Check your spam or junk folder: Sometimes, confirmation emails can end up in these folders.2. Contact customer support: If you still haven't received the email after a few days, reach out to Hub customer support for assistance. They can verify your order status and resend the confirmation email if necessary.3. Provide order details: When contacting customer support, be prepared to provide your order number, email address, and any other relevant information.

[davidstoncold]

New hub was supposed to come today but never arrived .so i filled in form again to get another hub delivered  on the 13th sept . And once again no conformation email received. Virgin are a joke

[Vikki_M]

Hi davidstoncold

Thanks for your post and welcome back to our community.

I'm sorry to hear you didn't receive the hub.

I'd be happy to look into this for you.

I'll send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can.