New contract cooling off period changed mind

[Geoff-s]

New contract cooling off

Contacted virgin through WhatsApp and agreed new 18 month contract but then changed my mind.

Got back to them and told them I wanted to revert to my original contract. Since then have had a few strange emails – the last one thanking me for making changes and telling me my new monthly payment would be close on double what I pay now !!

Hope someone can help and I can them contact by PM for this to be investigated please

Thank you.

[Martin_N]

Hi Geoff-s,

Thank you for your post. I'm very sorry to hear about the emails you have been getting. 

We are happy to take a look into this. I will private message you now to confirm your details. 

^Martin

[Geoff-s]

Hi can Martin or any other member of the team please check and confirm thet the rolling credit he mentioned has now been applied to my account. 
 
thank you

[Matthew_ML]

I can see my colleague has DM you Geoff-S.

He will pick this up and reply to you when he can do.

[Geoff-s]

I’ve not received a DM as yet ?

[Matthew_ML]

I can see you've both been in contacted last Wednesday if you go back to that thread and send a message my colleague will jump on and answer your question. 

[Geoff-s]

Matt. Your colleague told me to ask on my public thread in case he wasn’t around 

[Geoff-s]

Matt.  Hoping you can please get in touch by PM and help me as Martin has not responded 

Martin has just been in touch so sorted now.  

Many Thanks

Geoff