3 weeks ago - last edited 3 weeks ago
My contract ended on the 26.01.2024 and just before the recent price increase in April I received an offer by text message to upgrade from M500 to GIG 1 at £60 per month (for 18 months) instead of continuing with M500 at £68.54 per month.
I did this and immediately received an email containing a PDF confirming the new contract details.
It took about two weeks to receive the new router and which has now been set up and I'm now receiving Gig 1 speeds.
However, my contract has not updated online (the speed has) but I'm still being charged £68.64 per month instead of £60 per month, as the new contract details have not updated.
3 weeks ago
I was under the impression that if I posted here, I'd get help, is that not the case?
3 weeks ago
It can take 2-3 days for VM forum staff to respond. If you have a great deal of time, an iron bladder, and the patience of a saint, you could call the offshore customer services on 0345 454 1111 / 150.
3 weeks ago
I'm in Cardiff too randomly. Guess I'll just wait then
3 weeks ago
Hi @MrBlonde2
Thanks for posting and welcome to the community. Sorry to hear of this dispute.
I'll send you a PM now to assist further.
Best wishes.
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