Hi
So I moved out and split from my wife in June. I signed up for Virgin as a new customer as previous account was under wife's name. Got the £29.99 for M250, got the kit, plugged in, all worked. However my account (which was the account the DD came out of) is still being charged the old amount, not the new one. To clarify my wife moved also and cancelled the old account.
For 2 months my account has been charged the old account rate and no bills from the new account or DDs.....I can get anybody to understand what I'm saying on the phone!!
It also seems like my email is still linked to her address somehow...it's a cluster and everyone I speak to can't understand the problem!!!!
I have contract docs for my address but no account number. Help help please!!
