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Paddywag's avatar
Paddywag
Joining in
1 year ago
Solved

New account number registered on same email address - can only see old details in My Virgin Media

I recently had VM broadband services disconnected. I subsequently started a new contract and signed up to broadband through VM. Please note I did NOT 'move house' with VM, services were completely ca...
  • Akua_A's avatar
    Akua_A
    1 year ago

    Thank you for the update Paddywag In this case, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,

Paddywag's avatar
Paddywag
Joining in
1 year ago

I was able to change email on old account but when I try and log into new account with email address it still is linked to old account?

Akua_A's avatar
Akua_A
Forum Team (Retired)
1 year ago

Thank you for the update Paddywag In this case, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,