New Contract Offer Help?

[Mejjo203]

Hi,

My contract is coming to an end and in my online account virgin offered me a new 18 month contract to which I accepted. It’s pretty easy as it says I lose nothing.

i have the email confirmation of the order but everything online is the same and still showing the old contract.

i also have the option to disable TNT Sport as its a 30 day rolling contract but I can’t see anywhere online in my account where I do this? 

finally, logging into my account STILL shows me the same offer which I accepted, and for some odd reason it’s allowing me to place the order again and wish despite already doing so.

Is this common? I’m unsure what to do now and I don’t want to be hit with a big bill once the contract finally does finish.

[Ayisha_B]

Hi @Mejjo203 👋

A warm welcome to our Community Forums and thanks for your post.

I can see you have spoken to our team regarding this, a few moments ago and you were advised to wait 24-48 hours for the systems to update.

If we can help with anything else, do let us know.

[Mejjo203]

Hi 

I wasn’t told to wait 24-48 hours for systems to update?

I have just had multiple phone calls, one in which I asked to make a complaint about the first call I had.

I was then transferred to technical support to make that complaint.

I then got transferred once again and still did not get any information about making a complaint.

the technical query I had also still remains unanswered. 

It has been a nightmare.

[Ayisha_B]

I'll pop you a Pm now to assist further.

[Ernie_C]

Be patient. Don’t place a second order.

I placed an order last Thursday evening and all was correctly updated this morning.

Wait for an email with this header:

Thanks for making those changes!