Negotiated new price but not being honoured by VM

I am not going to accept this and will update this post with progress or indeed, lack of. 

When you accepted a new contract online, did you receive pre-contract documentation?

This is a set of documents that outlines your monthly price, and contains the information of the contract you would be entering into.

The documents would have been sent via SMS & e-mail. In the case that you do possess a copy of the documents and had accepted it at the time, it should be honoured and you should accept nothing less.

We all appear to be experiencing the same problem. Is there a way for us all to link to solve this together? @Soupset @timbs32 @Rammstein94 and anyone else experiencing the same problem.

Hopefully, getting somewhere now. I shall update this post when I have further information.

Delighted to write that this has now been resolved and my contract honoured. 

Alas, the nightmare continues. Our account has not been updated with the new amount and worse, it appears that the only action taken by VM when we renegotiated our account in August was the activation of a new sim card which we did not ask for, nor require, nor receive (there was a free sim card with the package we already had). To add further insult to injury, it would appear that VM charged us for this  but failed to notify us or bill us; subsequently, this has now negatively impacted on our otherwise flawless credit rating and appears impossible to resolve. Further, this sim card and subsequent £45 debt has now been sold to a credit company. I fear the only option now available to us is legal action and promotion of this outrageous, illegal selling practice through Martin's Money in order to resolve our situation and to prevent others facing this same despicable sequence of events!

Having renegotiated a price and eventually (after hours of painful effort) got VM to honour our contract, the new price has still failed to appear on our account and alas, the nightmare continues. Our account has not been updated with the new amount and worse, it appears that the only action taken by VM when we renegotiated our account in August was the activation of a new sim card which we did not ask for, nor require, nor receive (there was a free sim card with the package we already had). To add further insult to injury, it would appear that VM charged us for this  but failed to notify us or bill us; subsequently, this has now negatively impacted on our otherwise flawless credit rating and appears impossible to resolve. Further, this sim card and subsequent £45 debt has now been sold to a credit company. I fear the only option now available to us is legal action and promotion of this outrageous, illegal selling practice through Martin Lewis in order to resolve our situation and to prevent others facing this same despicable sequence of events!

[MOD EDIT: Subject title changed for clarity, threads merged for continuation]

This evening, we were promised we would receive a new bill outlining the correct amount but as yet, this has not happened. We do however have an email detailing that this has been authorised and a credit applied to our account.  However, to ensure that this is indeed the amount we are charged, we would like to receive our updated bill in conjunction with the email.

So a new bill was going to magically appear in one hour. Great! However, 12 hours later, no new bill! I would like to say I’m surprised but…