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atmadden's avatar
atmadden
On our wavelength
2 years ago

Negotiated new contract today and received new contract and it is £10 more expensive than agreed

As title, I've the full name of the person from the Swansea office.

I would appreciate someone reaching out so this can be corrected please and I can give full details. 

4 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi atmadden, 

    Thanks for taking the time to post in the Community. 

    We're sorry to hear there's been a discrepancy with your contract after negotiating a new deal. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi atmadden, 

    Thanks for sticking with me via private message. I'm glad we've been able to sort things out and put your mind at ease. 

    If you have any further issues, pop back and let us know so we can help further. 

    Many thanks, 

    • atmadden's avatar
      atmadden
      On our wavelength
      2 years ago

      Hello this issue was looked into by Kath_F previously. However after being given assurances everything was correct and the bill would revert to £74 in January, the bill has arrived today at £84. The original issue is still present in that I'm being charged £10 too much.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 years ago

        Hell atmadden.

        Thank you for popping back on here.

        Sorry yo hear the package cost is still £10 more than advised.

        So I can get this amended, I will need to send you a private message to pass security. 
        If you can check your logo at the  top right of your screen that would be great. 
        Regards     
        Gareth_L