My brown cover box is broken outside, I reported it to Virgin over a week ago.

[jammymcdodger]

My brown cover box is broken outside.

I reported it a week ago and someone was meant to be coming out but no-one has.

How else can I report it?

[Zach_R]

Hi @jammymcdodger,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that your omni box seems to be damaged/exposed. Are you able to provide a photo for us, please?

Thanks,
 

[jammymcdodger]

 

[jammymcdodger]

Hello Zach,  I have attached a photo. Is there any reply?

[Kath_P]

Hi jammymcdodger, 

Thanks for coming back to us on this. This is something we'd need to arrange an engineer visit for. We just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,