My Virgin Media Email

[SBF]

Hi

I’m trying to create an account on my virgin media after signing up to a broadband package. However my email address has a - in and the website won’t accept - as a valid email address character.

[Vikki_M]

Hi SBF,

Thanks for your post and welcome to our community.

We're sorry to hear your email address isn't accepted due to the - included. 

Is there another email address you can use please to register?

If so, please register here with that alternative email address. 

Please pop back to us when you can. 

[SBF]

Thanks for the reply Vicky.

Unfortunately no, the other addresses I can use all have the hypen in. The only other address I have is a very old @ntlworld one which stems from a family member's account - unfortunately ntlworld emails are rejected too.

There is clearly a problem with the data validation on the my virgin media sign up page. As having a hyphen in the domain of my email has never been a problem with any other website including actually signing up to VM and signing up to this forum. It’s a valid address so is clearly something your web developers need to check out.

[SBF · Accepted solution]

I have been able to fix it. 

I used a random address to create the account, I was then able to change it to my actual address after successfully registering.