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Moving to BT

Tuning in

We now have overhead fibre in our road.

BT are offering 900Mbs and a landline with unlimited minutes (the same as I have with VM) for £51.99 / month.

Same product yet nearly £30/month cheaper than VM and they throw in a hybrid EE back up device for free..

Time to leave VM.

What is the best procedure to cancel, given that phoning in is a nightmare?


Very Insightful Person
Very Insightful Person

The only way other than by phone is snail mail.

Send your cancellation letter to:

Virgin Media, Sunderland, SR43 4AA and by recorded delivery

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
Forum Team

Hi Sparkyfletch,

Thank you for your post. We're sorry to hear you're looking to leave. 

You can send a letter into the address confirmed by nodrogd, you can also call in via 150/0345 454 1111, we have a WhatsApp service available via +447305 327 112 Or you can reach out to us via Social Media on Facebook or Twitter. 


Thanks for confirming the social media route Martin. Can this now be added to the main cancellations page please?

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Forum Team
Forum Team

Any issues or help you need do keep us updated.

Matt - Forum Team

New around here?