Moving to BT

[Sparkyfletch]

We now have overhead fibre in our road.

BT are offering 900Mbs and a landline with unlimited minutes (the same as I have with VM) for £51.99 / month.

Same product yet nearly £30/month cheaper than VM and they throw in a hybrid EE back up device for free..

Time to leave VM.

What is the best procedure to cancel, given that phoning in is a nightmare?

[nodrogd]

The only way other than by phone is snail mail.

Send your cancellation letter to:

Virgin Media, Sunderland, SR43 4AA and by recorded delivery

[Martin_N]

Hi Sparkyfletch,

Thank you for your post. We're sorry to hear you're looking to leave. 

You can send a letter into the address confirmed by nodrogd, you can also call in via 150/0345 454 1111, we have a WhatsApp service available via +447305 327 112 Or you can reach out to us via Social Media on Facebook or Twitter. 

^Martin

[Cardiffman282]

Thanks for confirming the social media route Martin. Can this now be added to the main cancellations page please? https://www.virginmedia.com/help/leaving

[Matthew_ML]

Any issues or help you need do keep us updated.