Moving house. No Virgin coverage. Cancellation fee ?

[pjamesesq]

I am moving on the 1st of November to a property where Virgin does not currently provide services. I called to confirm that, as I was not able to continue with Virgin, I would not be charged a contract cancellation fee. However, I was told that I would indeed be charged a cancellation fee, which would be reimbursed once I had proved that I was in residence at a property which Virgin does not serve. 

It seems bizarre that I have to prove that my new property does not receive Virgin services, when Virgin have already told me it doesn’t !

[nodrogd · Accepted solution]

Stops people giving random addresses to VM in order to get out of a contract they don’t want anymore.

[pjamesesq]

Thanks. That makes sense 

[Ilyas_Y]

Hi @pjamesesq Thanks for reaching out to us on the Virgin Media forums. 👋🏼

We do require proof of the new property in the account holders name to prevent any cases where customers are trying to get out of their contract early without paying termination charges.
Once the evidence is provided, we will waiver off the termination charges.

Kind regards,
Ilyas.

[pjamesesq]

Thank you for the explanation, Ilyas