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Moving home and contract

Joining in

My discounted broadband and tv contract is coming to an end in a couple of weeks and had an email stating the bill will almost double, I would like to get a better deal but it is complicated by us moving house in the next 3 to 6 months. Not sure what happens to existing contract if new house cant get virgin?


Alessandro Volta

If you move to an area where VM cannot supply you, VM may give you a rebate on any EDF subject to proof you have moved to a non-VM area

FAQs>>How can I avoid an Early Disconnection fee?>>What if I’m moving home?

Forum Team
Forum Team

Hiya Splash60,

Thanks for posting on our Community Forums, this is a really good question and I totally understand you want to know the process before entering a new contract. 

Do you know where you are moving to yet? If yes and you've got the postcode, you can pop it into our Postcode Checker to see whether it's in a serviceable area. 

If it's not and you won't be able to move your Virgin Media services with you, then @goslow's advice is correct 🙂 
You'll need to send us evidence when you tell us you're moving, this could be a renting agreement at the new property, utility bills, drivers licence with the new address. 

For a bit more information on moving home, go here 👉 Moving Home.

As for your contract, please contact the Retentions Team when you're ready to explore the different offers that are available to you via the below methods -

  • 0345 454 1111 - Option 1, 4 then 4. Best time to call is 8am.
  • WhatsApp - 07305 327 112.
  • Live Chat Page.

If you do have any issues getting through to them or have a problem, let us know.

Any other questions feel free to ask!