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Moving address, but... My partner has Virgin already!

sjb2371
Dialled in

Hi everyone... 

Not been here for a while, hope this is the right place to pose this question. 

 

Right i'll try and make this short and simple as possible.. I'm about 10 months into a contract Tivo, Broadband 500mb and home telephone (Don't need really but) The contract offer runs out in May when i pay the full price

Anyways.. I'm moving into my partners house at the end of this month. I was told take all my equipment with me (Tivo box Broadband hub etc...) but she has broadband set up there already !(100mb)

Now i was told she needs to give 30 days notice to cancel, then my equipment can be installed. Now.... she's disabled and needs broadband to work as she works from home, so i don't want her broadband cut off while i wait maybe days for my set up to be... errrr set up! 

How can i work this??... Because she's not going to ask for her broadband to be cut off till i get there, don't blame her tbh

I'm moving in on the 27th.. Help, i could be missing the Cricket world cup in UHD here! lol 

 

Thank you . 

1 ACCEPTED SOLUTION

Accepted Solutions

When you put your 30 day notice in it would get cancelled for example if I did it today 16th/17th November 2023.

I would personally give the movers team a call to see if this can be done they can be pretty flexible as you mentioned we may not have the latest update on that property on our file.  

Movers can be reached on 0345 454 1111. Cheers 

Matt - Forum Team


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10 REPLIES 10

Tudor
Very Insightful Person
Very Insightful Person

Best wait for a VM staff member to get to your post. The best way I can see is to request 2 connections at the new address, they will be of course in 2 different names. Then when your contract "runs out" just terminate it. There is another possibility in that VM has sent out letters saying if you do not agree with the new terms and conditions and the rise in cost next April you can cancel your service, unfortunately I do not know with certainty the cut off date, but I believe it to be the end of this month.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @sjb2371,

Welcome back to the Community Forums and thanks for the post.

With regards to your house move we would say the best way to do this is to cancel one of the accounts and begin the process of moving the other into the right property if this is what you would like to do, I am able to help look into this with you but I cannot raise a house move request myself but I can help guide you further, if you would like me to do so, come back to me here and I can advise further.

Joe

Tudor
Very Insightful Person
Very Insightful Person

@VM-Jon any chance you can help the OP.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hiya Tudor.. 

I ran that idea past my partner and she's not going for that one! She only wants it sorted when i move in next week... She so awkward lol

Thanks for the idea though, much appreciated.  

Thank you for your reply Joseph

I think that's the best way to go. Cancel my partners broadband and move my better 'bundle' in, but she's not going to do that till i'm living with her

Just a quick question. Does it take 30 days for her broadband to be canceled?  When i move in on the 27th can't we just pick a date after the 27th and just swap over during her 30 days notice? It seems awkward to wait 30 days then set up my broadband etc.. What if it takes  weeks after that to set up my broadband... She works from home and really needs it 😕

When you put your 30 day notice in it would get cancelled for example if I did it today 16th/17th November 2023.

I would personally give the movers team a call to see if this can be done they can be pretty flexible as you mentioned we may not have the latest update on that property on our file.  

Movers can be reached on 0345 454 1111. Cheers 

Matt - Forum Team


New around here?

Thank you Matthew.. 

I'll sort this all when i move in as she's nervous about being disconnected as she needs it for work... Anyways again thank's for the heads up regarding the contact number 😉 

Hi @sjb2371 👋.

No rush by all means reach out to us when everyone is ready, we can set up to 60 days ahead for any disconnection and it can be changed as long as we have at least 48 hours notice should the date need to be further into the future.

Sabrina

sjb2371
Dialled in

Thank you Sabrina, i'm going to try and ring the movers team. I've my partners details now, so hopefully it goes smoothly