Forum Discussion

CMort's avatar
CMort
Joining in
9 months ago
Solved

Moving a cable

Hi I am moving my tv to another room on the other side of the house. I spoke to my electrician and he said that virgin needs to move tv cable and box before I can proceed. Who can I contact to do thi...
  • newapollo's avatar
    newapollo
    9 months ago

    Hi CMort 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

newapollo's avatar
newapollo
Very Insightful Person
9 months ago

Hi CMort 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.