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Mislead contract.

Joining in

Good morning team.

I have a bit of a dilemma! yesterday i upgraded to gig1 broadband, the lady on the phone was very polite & helpful, she was sorry to hear about all the trouble i had with virgin upgrading & said she could sort it all out no problem at all, so we went ahead & she said as of all the problems i had she was NOT going to bill me the one off charges of £35.00. to which i thought was kind of her, so we went ahead & she sent me a email with the terms & conditions of the contract & asked me to read it befor i agreed, to which i did & was 100% happy with it all & told her to proceed, everything tickety boo or so i thought!!! got up this morning & i have a new email with another contract stating that i was going to be billed the one off charge of £35.00! surely this is a conduct of mis-selling or misrepresentation! i did'nt know weather to attach the 2 emails to this post so i have not, but if you need them i can certainly forward them to you, hope you can help me with this predicament.

Kind regards.



Knows their stuff

Derek you have rights under the Consumer Rights Act 2015 here. Firstly secure the call recording via

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).