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Mislead contract.

Harvey28
Joining in

Good morning team.

I have a bit of a dilemma! yesterday i upgraded to gig1 broadband, the lady on the phone was very polite & helpful, she was sorry to hear about all the trouble i had with virgin upgrading & said she could sort it all out no problem at all, so we went ahead & she said as of all the problems i had she was NOT going to bill me the one off charges of £35.00. to which i thought was kind of her, so we went ahead & she sent me a email with the terms & conditions of the contract & asked me to read it befor i agreed, to which i did & was 100% happy with it all & told her to proceed, everything tickety boo or so i thought!!! got up this morning & i have a new email with another contract stating that i was going to be billed the one off charge of £35.00! surely this is a conduct of mis-selling or misrepresentation! i did'nt know weather to attach the 2 emails to this post so i have not, but if you need them i can certainly forward them to you, hope you can help me with this predicament.

Kind regards.

Derek.

1 REPLY 1

Cardiffman282
Knows their stuff

Derek you have rights under the Consumer Rights Act 2015 here. Firstly secure the call recording via https://www.virginmedia.com/help/dsar-faq

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).