Hi I have had the same emails and cant believe what I have read . So if I take out s new contract I wont be on the same package as indicated in the email I have received. Is this true ?
thanks
peter
[MOD EDIT: Post split to create own thread]
Forum TeamHi Petestoke thanks for your message here.
It does all depend entirely on the contents of the packages you are being sold. It is true however that Mega TV (which has replaced Maxit TV), no longer includes TNT Sports so if you was to renew your contract with a Mega TV bundle, you would need to have TNT Sports included as an add-on in order to keep this.
We hope this helps.
Many thanks
Hi Tom
My issue is that the email and documents state renew my same great package copy below. Even when I follow the links it refers to EXISTING package also copy below but then lists items which isnt my package no Maxit but mega tv . No additional box and I am not on 360.
Please can someone clarify as this is appalling.
thanks
Peter
Hey Petestoke Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues with the package you are having.
The Mega TV package is the new Maxit name for the TV bundle. Since last August, we had changed the Maxit TV package as it no longer includes TNT Sports except as an add-on.
The team can get this added on for you at a discounted rate, reach out to them here.
Let us know how it goes with the team.
Kind regards,
Ilyas.
