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Log in impossible - Virgin Media account

Joining in

I have been trying to log in to my virgin media. Initially wouldn't recognise my email and then eventually it has seemingly allowed me to change my password. I've been waiting for the password change email for 15 minutes and nothing!

One of the reasons I left virgin before was the lack of customer service. I'm encountering the same problem. 4 days in!!

How do I log in to my virgin media?

Any help appreciated, 



[MOD EDIT: Subject title changed for clarity]



Forum Team
Forum Team

Hi Mac003,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your online account. 

We can certainly take a look into this. 

I will private message you now to confirm your details.