I have just spent to whole afternoon trying to unlock my email account with no success. I have followed instructions to provide another email account and changed my password… all to no avail. I have tried the bots and phoning but get cut off. What a terrible organisation for customer service. I have an important email due today which is time sensitive. This is not good enough Virgin
Forum TeamThanks for reaching out to us DebbieT1, and a very warm welcome to our Community Forums!
I'm sorry to hear of the difficulty you've faced with the access to the E-Mail account.
Check out the envelope in the top right hand corner for a private message from me, and hopefully we can have this resolved for you.
Thanks,
David_Bn
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}
I have just spent to whole afternoon trying to unlock my email account with no success. I have followed instructions to provide another email account and changed my password… all to no avail. I have tried the bots and phoning but get cut off. What a terrible organisation for customer service. I have an important email due today which is time sensitive. This is not good enough Virgin
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\nCheck out the envelope in the top right hand corner for a private message from me, and hopefully we can have this resolved for you.
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\nCheck out the envelope in the top right hand corner for a private message from me, and hopefully we can have this resolved for you.
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