Forum Discussion

DebbieT1's avatar
DebbieT1
Just joined
2 years ago

Locked out of account!

I have just spent to whole afternoon trying to unlock my email account with no success. I have followed instructions to provide another email account and changed my password… all to no avail. I have tried the bots and phoning but get cut off. What a terrible organisation for customer service. I have an important email due today which is time sensitive. This is not good enough Virgin 

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for reaching out to us DebbieT1, and a very warm welcome to our Community Forums!

    I'm sorry to hear of the difficulty you've faced with the access to the E-Mail account.

    Check out the envelope in the top right hand corner for a private message from me, and hopefully we can have this resolved for you.

    Thanks,

    David_Bn