Locked out of account!

[DebbieT1]

I have just spent to whole afternoon trying to unlock my email account with no success. I have followed instructions to provide another email account and changed my password… all to no avail. I have tried the bots and phoning but get cut off. What a terrible organisation for customer service. I have an important email due today which is time sensitive. This is not good enough Virgin 

[David_Bn]

Thanks for reaching out to us @DebbieT1, and a very warm welcome to our Community Forums!

I'm sorry to hear of the difficulty you've faced with the access to the E-Mail account.

Check out the envelope in the top right hand corner for a private message from me, and hopefully we can have this resolved for you.

Thanks,

David_Bn