Forum Discussion

fionahogg's avatar
fionahogg
Joining in
6 months ago
Solved

Lasting Power of Attorney

My mum has an account with you. She has Alzheimer's disease and does not use the internet not watch the TV channels she pays for, only wants the landline. I've a complaint case ongoing but but you ke...
  • Daniel_Et's avatar
    Daniel_Et
    6 months ago

    Hi fionahogg, thank you for your post and welcome to the Virgin Media Community.

    We're really sorry to hear what your mum is going through and about the poor experience you've had.

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

Daniel_Et's avatar
Daniel_Et
Forum Team
6 months ago

Hi fionahogg, thank you for your post and welcome to the Virgin Media Community.

We're really sorry to hear what your mum is going through and about the poor experience you've had.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

  • fionahogg's avatar
    fionahogg
    Joining in
    3 months ago

    Hello, this situation is still ongoing. Pleas can somebody urgently contact

    • David_Bn's avatar
      David_Bn
      Forum Team
      3 months ago

      Hi fionahogg, thanks for coming back to us.

      I understand that you are within a private messaging discussion with one of my colleagues in regards to this issue. 

      Do please continue to work with them and hopefully we can have this matter resolved for you as soon as possible.

      Thanks

      David_Bn