@PlantPot17 wrote:
So you are really after a broadband-only contract, you aren't interested in TV at all so, whatever the packages happen to be called this week is irrelevant really, yes?
Assuming the above, then VM aren't really invested in you, they don't make much money on BB only contracts, so they won't realistically put much of an effort into keeping you. The logic being that if you leave, then they don't lose much anyway, but, they know that 'customer inertia' is a real thing, so there is a good chance that you won't leave, because it's too much trouble and carry on paying them an exorbitant amount each month!
On the other hand, the one and only way you'll get a reasonable offer is to actually leave, not threaten, not call them and say 'I'm thinking of leaving', actually leave, do it, put your 30 day notice in, and mean it! There is a good chance that they will call you back and make a much better offer.
But maybe they won't, maybe they will call your bluff and let you go - so you absolutely have to have an alternative supplier lined up.
That's incorrect. They make the most money from Broadband compared to just another service like TV. The TV side; most of it goes in licensing from Sky and other premium providers. The bundling is because it makes the stats look good for reporting to stakeholders and makes people feel they get more value by having more services. More services usually also means more average revenue per customer too.
