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Joined - No contract/installation confirmation

Ordy123
Joining in

3 weeks ago - last edited 3 weeks ago by Moderator

Can anyone help please. 

I have joint Virgin broadband but only received my pre contract and I opted for the installation date Monday the 26th, but I haven’t had any confirmation emails or anything. I can even create an account as I don’t have an order number. 
I don’t want to stay in all day Monday waiting on them incase they don’t turn up. 

Can someone help please. 

 

 

[MOD EDIT: Subject title changed for clarity]

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

Hi Ordy123 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post, probably longer at present since it's a bank holiday weekend)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

3 weeks ago

Hey Ordy123,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

Ordy123
Joining in
In response to newapollo

3 weeks ago

Thank you I’ll give them a try

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