Issue with registring my vergin media account

[Punihegde72]

Hi there,

I am having trouble with my Virgin Media account. I set up the connection over the phone, but the information provided by the representative is not working. Additionally, the representative forgot to set up my memorable word, making it impossible for me to connect to the support team via phone. Can you suggest any other way to contact the support team? I need to relocate my broadband service as soon as possible.

Thank you.

Puneet

[John_GS]

Hi @Punihegde72 

Thanks for posting and welcome to the community.

I'll send you a PM for both online account help and the relocation, relocation is a call out fee of £25.

Best wishes.