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Issue with email change.

Joining in

My contract is up in April so its important I can get this fixed.

I recently lost access to the email address I originally signed up to Virgin Media with. I have attempted to send a change of details form and received a positive response saying they have updated the email on my account.

However, when I go to login it says you have yet to verify this email - there is no way to do this.

I am receiving no account emails whatsoever as it stands - nothing is being sent to my new email address.

Please can somebody help me update the email address on my account.



Forum Team
Forum Team

Hi Downtothebay,

Thanks for posting, and sorry you've had some issues with your email. 

So I can get a few more details from you I've popped you over a private message.