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Issue with email change.

Downtothebay
Joining in

My contract is up in April so its important I can get this fixed.

I recently lost access to the email address I originally signed up to Virgin Media with. I have attempted to send a change of details form and received a positive response saying they have updated the email on my account.

However, when I go to login it says you have yet to verify this email - there is no way to do this.

I am receiving no account emails whatsoever as it stands - nothing is being sent to my new email address.

Please can somebody help me update the email address on my account.

 

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi Downtothebay,

Thanks for posting, and sorry you've had some issues with your email. 

So I can get a few more details from you I've popped you over a private message.

Alex_Rm