Indemnity Charge Hell

[MonStevo]

Please can anyone help as it’s impossible to talk to anyone at Virgin. An Indemnity charge has been incorrectly put on our account.
Virgin claim that First Direct have claimed this payment back from them.
First Direct confirm they haven’t as there needs to be an original payment that has been requested to be reversed which there is not. We keep getting cut off and paying 0.01 to get reconnected but today Virgin want 900 quid approx. This needs to be dealt with. 

[David_Bn]

Thanks for reaching out to us @MonStevo, and a very warm welcome to our Community Forums!

I'm sorry to hear of the issues you've been experiencing with the incorrect indemnity claim on your Virgin Media account.

Can you please confirm if you've been able to reach out to our Missing Payments team via missingpayments@virginmedia.co.uk in relation to this matter?

If so, please advise when this E-Mail was sent and if any response has been received

Thanks,

David_Bn