cancel
Showing results for 
Search instead for 
Did you mean: 

Incorrect email

Mickjdr1
Joining in

I recently signed up to virgin media using an old email address. Shortly afterwards I changed my email address and updated my account details with the new email address. I am still receiving emails (contract details etc) to the old email address but also receiving some emails to my new address. I will not have access to my old email soon so need all correspondence to go to the new address. Hope someone can help.

2 REPLIES 2

Ilyas_Y
Forum Team
Forum Team

Hey @Mickjdr1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the issues with the incorrect email. 😢
I will assist you on this and look in to this for you.

I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @Mickjdr1 

I'm glad we have been able to assist and get the account details updated for you.
As advised - reach out to us for any other query you may have, and we'll assist where we can.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs