2 weeks ago
I recently signed up to virgin media using an old email address. Shortly afterwards I changed my email address and updated my account details with the new email address. I am still receiving emails (contract details etc) to the old email address but also receiving some emails to my new address. I will not have access to my old email soon so need all correspondence to go to the new address. Hope someone can help.
2 weeks ago
Hey @Mickjdr1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽
I'm sorry to hear about the issues with the incorrect email. 😢
I will assist you on this and look in to this for you.
I will send a private message.
Kind regards,
Ilyas.
2 weeks ago
Thanks for speaking with us today @Mickjdr1
I'm glad we have been able to assist and get the account details updated for you.
As advised - reach out to us for any other query you may have, and we'll assist where we can.
Kind regards,
Ilyas.