Incorrect Bill How Do I Speak to an Actual Person to sort it

[pete284]

My current package is due to expire on Monday 29th July and my bill was jumping from £40 to £120...I contacted VM last week and manage to get a reduced package for £53, had an email confirmation with a copy of my new contract starting from that date.

Today i had an email from Virgin Media saying they are taking £99 from my account on 6th August which is incorrect...I have spent the last hour on 150 and the website trying to sort this but just keep going around in a loop. It either directs me back to the website to pay the bill now or wants me to upgrade my package. The only 1 time it did offer to let me speak to someone it replied "That option is not currently available at this time".

This is so frustrating as I can't afford for £99 to go out of my account next week.

[pete284]

I recently had an 18 month contract ending and my bill was jumping from £40 to £120. Managed to speak to someone the cheapest package I could get was everything I had now (TV, Phone and Broadband M350) for £53 and I did that my removing TNT sports. If I wanted broadband only it was £74, for phone and broadband it was £64 and £53 for phone, TV and broadband....there was no negotiating or offer of cheaper packages it was take it or leave it.

[Alex_RM]

Hi pete284,

Thanks for posting and welcome to our community  😊

Package changes aren't something we do via this forum, however when speaking with the team on 150/ 0345 454 1111 they would always aim to offer you the best deal at the time of your contact. 

Alex_Rm