Im sure my bill is wrong but virgin keep saying its right....am I mistaken here??

[Just444]

Last month I was planning on leaving virgin and gave notice for the 20th June. I was sent a last minute offer that I accepted, so stayed with them on a different package, moving to broadband only, at £25 a month. My TV package was shut down the next day (21st June) as expected. 

I had paid £80 on the 13th May which I assumed would pay for my old package up until the 13th June, so was expecting a revised bill for the period up until the changeover, and then reflecting the new package amount. However my bill says I owe £168, made up of £80 for a 'missed bill payment' for the 21st May, and £80 for my package 11th July - 11th August. I cant make any sense of this, but I keep being told by customer services that it is correct. Am I missing something here?? And if not, how do I get through to someone at Virgin who understands the problem??

[goslow · Accepted solution]

You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.

While waiting, you could log into My VM and see what your contract info says and whether it has been updated to reflect your new package.

We have seen quite a few topics on here recently of renewal deals not being processed correctly by VM.

[Just444]

Thanks, I'll post it again somewhere else

[Just444]

Last month I was planning on leaving virgin and gave notice for the 20th June. I was sent a last minute offer that I accepted, so stayed with them on a different package, moving to broadband only, at £25 a month. My TV package was shut down the next day (21st June) as expected. 

I had paid £80 on the 13th May which I assumed would pay for my old package up until the 13th June, so was expecting a revised bill for the period up until the changeover, and then reflecting the new package amount. However my bill says I owe £168, made up of £80 for a 'missed bill payment' for the 21st May, and £80 for my package 11th July - 11th August. I cant make any sense of this, but I keep being told by customer services that it is correct. Am I missing something here?? And if not, how do I get through to someone at Virgin who understands the problem??

[goslow]

Your topic has now been moved to the correct forum so no need to repost

[newapollo]

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@Just444 wrote:

Thanks, I'll post it again somewhere else

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Hi, I've already moved it to the correct forum for you @Just444  so it should be picked up by a member of the forum team in a day or two.