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Im sure my bill is wrong but virgin keep saying its right....am I mistaken here??

Just444
Joining in

Last month I was planning on leaving virgin and gave notice for the 20th June. I was sent a last minute offer that I accepted, so stayed with them on a different package, moving to broadband only, at £25 a month. My TV package was shut down the next day (21st June) as expected. 

I had paid £80 on the 13th May which I assumed would pay for my old package up until the 13th June, so was expecting a revised bill for the period up until the changeover, and then reflecting the new package amount. However my bill says I owe £168, made up of £80 for a 'missed bill payment' for the 21st May, and £80 for my package 11th July - 11th August. I cant make any sense of this, but I keep being told by customer services that it is correct. Am I missing something here?? And if not, how do I get through to someone at Virgin who understands the problem??

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.

While waiting, you could log into My VM and see what your contract info says and whether it has been updated to reflect your new package.

We have seen quite a few topics on here recently of renewal deals not being processed correctly by VM.

See where this Helpful Answer was posted

5 REPLIES 5

goslow
Alessandro Volta

You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.

While waiting, you could log into My VM and see what your contract info says and whether it has been updated to reflect your new package.

We have seen quite a few topics on here recently of renewal deals not being processed correctly by VM.

Just444
Joining in

Thanks, I'll post it again somewhere else

Just444
Joining in

Last month I was planning on leaving virgin and gave notice for the 20th June. I was sent a last minute offer that I accepted, so stayed with them on a different package, moving to broadband only, at £25 a month. My TV package was shut down the next day (21st June) as expected. 

I had paid £80 on the 13th May which I assumed would pay for my old package up until the 13th June, so was expecting a revised bill for the period up until the changeover, and then reflecting the new package amount. However my bill says I owe £168, made up of £80 for a 'missed bill payment' for the 21st May, and £80 for my package 11th July - 11th August. I cant make any sense of this, but I keep being told by customer services that it is correct. Am I missing something here?? And if not, how do I get through to someone at Virgin who understands the problem??

 
 

goslow
Alessandro Volta

Your topic has now been moved to the correct forum so no need to repost

newapollo
Very Insightful Person
Very Insightful Person

@Just444 wrote:

Thanks, I'll post it again somewhere else


Hi, I've already moved it to the correct forum for you @Just444  so it should be picked up by a member of the forum team in a day or two.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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