Hi Guys,
Virgin Media have illegally marketed me through direct email to renew at £22. I've had this confirmed in email contract and email order confirmation on the 5th May.
Following my June bill (£75.09), I've learned that Virgin Media have enforced without consent or contract a £55 contract on me from the 10th May. Resulting in a minimum £20 overcharge for June.
Called, whasapped and have all of the screenshot confirming that the support agents would 'apply a credit' and 'Re issue a new contract' to resolve.
This month guess what! £98 is the bill, with the audacity to have a 'late payment charge included'.
I've submitted a formal complaint, as the support team didn't submit one when I complained 4 weeks ago.
I've read all of the other similar experiences today. Should I go straight for asking for a deadlock letter?
I've already reported Virgin Media to my banks fraud department.
Extremely frustrated and have been told these practices are unlawful!
Any advice helpful.
