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I was promised that Virgin would cancel my BT broadband but I was just charged by BT

QWales
Joining in

BT has just charged me a full month out of contract broadband and tell me that Virgin did not contact them. What happens now? It seems very difficult to do anything when noone has a phone number

2 REPLIES 2

QWales
Joining in

And it looks like they are going to charge me another 30 days from today, so I think the only way to get my money back is by cancelling Virgin within my 14 days cool down

Hi @QWales 👋

Welcome to our Community Forums and thanks for your post. 

Can you confirm if this was agreed by One Touch Switch?

Ayisha_B
Forum Team

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