I was promised a £100 credit on my account by the agent who sold me vm broadband and to move from Vodafon

[Stan75]

when I signed up to VM broadband I was promised my account would be credited with £100 due to moving from Vodafone and the problems that happened with the switch over.

Ive not seen any credit on my account yet?

[Cardiffman282]

Have you got evidence of the promise ie screenshot or call recording? If not make a start on getting it to you. The link is below. 

[legacy1]

Do VM have evidence of the call recording? or has that system not been working for years😋

[Cardiffman282]

Yeah but I've never seen VM say on here "No worries Fred, we'll check all our records and recordings at our end for you and get it all sorted out for you straight away". 

[Daniel_Et]

Hi @Stan75 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you haven't received the credit you were expecting 😔

If you could please answer the question asked by @Cardiffman282, we can take things from there.

Pop back to us at your earliest convenience.

Regards,
Daniel

[Stan75]

No written evidence and I’ve tried to get back in contact with the guy who sold me my broadband.

basically, the switch failed, so I ended up paying another 3 months to Vodafone as there were problems with the switch according to Vodafone.

I didn’t see any reason why I wouldn’t get the credit as the agent who sold me VM also got me a good offer with o2 as well.

[unisoft]

That's probably part of your problem. The original switch did not happen and got regenerated under a new service request instead. Seen this happen many times on here, like an online deal taken only for VM human interaction to wipe it out and replace with another deal, meaning often people lost their quidco or top cashback rewards.

[Steven_L]

Thanks for coming back to us Stan75. When did your contract officially start with us as the credit could take up to 3 months to be added to your account.

Kind Regards,

Steven_L

[Stan75]

The initial contact was towards the mid/end sept when I had a salesman knock at my door following an initial view of offers from VM.

Order was placed 18 September with install on 30 September.

if there is a 3 month time period we must be at that now.  It would be good to let me know when it will be processed.

I’ve had no complaints about the broadband service I’m receiving, but would like to get this all sorted out as it did cost me to move to VM through no fault of my own.

thanks

[Stan75]

@Steven_L - is there any further comment on my last reply.

I’ve tried the chatbot route to get help but that was hopeless.  The chatbot even suggests a WhatsApp way of dialog but even though I’ve done this twice , there’s been no WhatsApp dialog.

what is the best way of following this up as I’m getting nowhere?  I’m thinking Matt Albright on  bbc watchdog or some other consumer forum to help?