Forum Discussion

Brendan123453's avatar
Brendan123453
Joining in
2 months ago

I now have a bill for £88 even though my contract says £20

I signed a contract is March 2024 for 250mb broadband and phone for £23.95  18 months.  on Black Friday I saw lots of broadband deals so I contacted the chat, and the agent said he could knock the ...
Brendan123453's avatar
Brendan123453
Joining in
2 months ago

 I didn't mean to include the first two screenshots; those are from when I was ordering my new contract. The rest of them are from the agent to whom I was trying to explain my problem. His attitude just seemed so off with me.

I feel like virgin media screwed me over

Kath_P's avatar
Kath_P
Forum Team
2 months ago

Hi Brendan123453, 

Thanks for coming back to us in the Community. 

I can see you've already sent a private message to my colleague who was originally helping you to resolve this. 

We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

Thanks,