I am being charged more than what we agreed on the contract

[lagaviota]

I signed a new contract on 11 January for £20 a month and now they are charging me £44. I tried to contact and called many times but nobody answers. How can I sort out this problem?

Thanks

lagaviota

[Joseph_B]

Hey @lagaviota,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your contract, with this can you confirm if you received a contract notification sent out to you with regards to this?

Joe

[lagaviota]

Hello Joe,

Yes, I received and email with the documents on Thursday 11 January. Could you suggest something or look into it?

Thanks

lagaviota

[Ashleigh_C]

Thank you @lagaviota 

I'd be happy to take a closer look into this with you via a private message, I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[lagaviota]

Thanks a lot. Do you mean in this same window?

[carl_pearce]

[Ashleigh_C]

Thank you for chatting with me via the PM @lagaviota and I am so glad that this has now been resolved. 

Should you ever need any help in the future please do pop back to the forums and we will do all we can to help.