How to get a refund

[duncanda59]

I've left Virgin Media (poor service and value). I gave them 30 days notice in January, which ended my service on the 29th February, but they billed me a full month to the 7th March. They have now billed me a full month for the period 8th March to the 7th April!!!

What's the best way to get a refund and should I get a pro-rata refund for the bill period ending 7th March?

Thanks

[Steven_L]

Hi duncanda59,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your  account after cancellation.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L