on 10-03-2024 12:07
I've left Virgin Media (poor service and value). I gave them 30 days notice in January, which ended my service on the 29th February, but they billed me a full month to the 7th March. They have now billed me a full month for the period 8th March to the 7th April!!!
What's the best way to get a refund and should I get a pro-rata refund for the bill period ending 7th March?
Thanks
on 12-03-2024 08:14
Hi duncanda59,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your account after cancellation.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L