Chat button is a fraud. Here is the code behind the button. No wonder it does nothing. Really frustrating.
So it isn't just me then. Finally somebody just came out and said it. And there has been no rebuttal from Virgin. Kudos.
The chat button does absolutely nothing. The choice of browser should be irrelevant. The advice to use the phone is comedic given the existence of the button and the time wasted with the button to date.
If VM were estate agents (don't get any ideas, you are struggling with comms as it is):
"Yes, yes of course the house has a front door, we can see it too. But for reasons we are not prepared to divulge you must come in through the window. But only try this first thing in the morning because later in the day everyone will be trying to get in through the window and, as windows go, it is definitely too small. But it IS a window and for that you should be grateful. Hang on, calm down, what do you mean the entrances to this building don't sound fit for purpose? Has anyone told you about the chimney?"
Probably simpler to shop around. What a silly way to do business.
Forum TeamHi joff_arris,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having some issues with reaching the team via live chat. There are agents working on it but it's worth noting that it's not an instant messaging service.
Can you expand on the reason you're trying to contact the team? There may be something we can do to help.
Thanks,
Thanks for the offer, Kath.
I bit the bullet, booked time off work and went through with waiting for and finally speaking to the humans. The first one was helpful but the language barrier (staggering that this is even a thing) made life difficult, we wasted each other's time and I nearly ended up with no landline. The second one was more helpful and I accepted a revised offer which I will mull over with a view to possibly making use of the 14 day cool-off period as I am not sure VM truly deserves my ongoing business.
Just a final comment in response to something you mentioned which was the reason I joined this thread in the first place. The chat button absolutely *should* be an instant messaging service. Asynchronous (i.e. non-instant) messaging is basically email. There does not appear to be anyway to communicate with the VM team by email, so I, and I would imagine others, will have formed expectations in relation to that button. Especially since it carries the text "Chat with us now". Hopefully we don't need to have a a discussion about the definition of "now". VM is ultimately an internet company. The claim that its chat button is different to everyone else's on the web will never hold any water. But just so we are crystal clear. It isn't that you wait ages for a reply when using the chat, the problem is that the chat cannot be used because the button causes precisely nothing to happen. It just doesn't work, no matter whether I disable all my browser privacy add-ons and ad-blockers, clear my cache, delete all cookies, or not. It is just broken. This is on multiple devices and not in my imagination.
Thanks for your time.
