Forum Discussion

Maccaman's avatar
Maccaman
Tuning in
4 years ago

How do customers contact Virgin Media? online chat not working

I've been trying to contact Virgin Media for about 3 weeks now. The online chat button does not work! I have tried on two home computers, my work computer and three different mobile devices. I've bee...
Martin_N's avatar
Martin_N
Icon for Forum Team rankForum Team
4 years ago

Hi Maccaman,

Thank you for your post. I'm very sorry for any issue you've had with contacting the team. 

What is it you need to speak with the team regarding?

^Martin

Maccaman's avatar
Maccaman
Tuning in
4 years ago

Hi Martin,

I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier.

I work during the week, so don't get a chance to call at any other time.

Thank you.

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    4 years ago

    Thank you for that information Maccaman.

    Have you checked out your online account for any offers available?

    ^Martin

    • Maccaman's avatar
      Maccaman
      Tuning in
      4 years ago

      Martin, that's the root of my frustration. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Truly frustrating and annoying that you can't get hold of a company that you pay about £100 a month to.

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        4 years ago

        Thank you for that information. I can certainly appreciate your frustration with that. To confirm, have you been able to try different web browsers?

        ^Martin