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How do I contact Virgin Media

simmo2
On our wavelength

How do I contact Virgin Media , You seem to make it very difficult , My contract ends in July and I want to downgrade my package , 150 is not working , I tried the help line , It does not recognize my password , There does not seem to be a way to downgrade on your web site , only upgrade, I can not speak to anybody , If I can not get it sorted soon I will have to leave Virgin Media when my contract ends. 

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

Try the info here to reset your memorable word

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cancellation/m-p/5223364#M218260

which would allow you to speak to VM to renew. In all likelihood though, they will not present you with an attractive offer to downgrade services.

Go in prepared with accurate information on the alternatives you would choose to VM, if you had to. Only then will you know if any VM offer which is made is any good or not. VM's offers tend only to last the length of the call.

See where this Helpful Answer was posted

1 REPLY 1

goslow
Alessandro Volta

Try the info here to reset your memorable word

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cancellation/m-p/5223364#M218260

which would allow you to speak to VM to renew. In all likelihood though, they will not present you with an attractive offer to downgrade services.

Go in prepared with accurate information on the alternatives you would choose to VM, if you had to. Only then will you know if any VM offer which is made is any good or not. VM's offers tend only to last the length of the call.