Homeworks!

[and530]

Hi, I phoned Virgin to arrange for a Technician to come and relocate my Hub.The Operator asked if I wanted Homeworks which I declined, got an email the next day with an updated contract with Homeworks on it. Phoned Virgin again asking for it to be removed as I specifically did not ask for it, recieved next months bill and charged for Homeworks. Any help to resolve this would be appreciated. Thanks. Regards Andy cairns. 

[Kath_F]

Hi Andy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that Homeworks was added on even though you declined this. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F · Accepted solution]

Hi Andy, 

Thanks for sticking with me via private message. 

I'm glad I was able to get things resolved for you. If you have any further issues, pop back and let us know so we can help further. 

Thanks,