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Jones9376's avatar
Jones9376
Joining in
2 years ago
Solved

Homeless - Cancellation Fee, Poor Customer Service

Hi,   Ive been a customer of VM along with my family members who all use the service for YEARS. I have been made homeless through no fault of my own and was evicted by the landlord on the 17th Oct...
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Customer service
homeless
  • Molly_T's avatar
    Molly_T
    2 years ago

    Hi All 👋 Just returning to keep this public thread updated. 

    Thanks to Jones9376 for PMing with me. We were able to take the details and evidence we need and offer further support with disconnecting their services, without any fees due to their circumstances. 

    This has now all been sorted and resolved, with returns packaging for any equipment on its way to an alternative address. 

    Please don't hesitate to get in touch if there is anything further you need. 

    Wishing you all the best! 🌞

Molly_T's avatar
Molly_T
Icon for Forum Team rankForum Team
2 years ago

Hi All 👋 Just returning to keep this public thread updated. 

Thanks to Jones9376 for PMing with me. We were able to take the details and evidence we need and offer further support with disconnecting their services, without any fees due to their circumstances. 

This has now all been sorted and resolved, with returns packaging for any equipment on its way to an alternative address. 

Please don't hesitate to get in touch if there is anything further you need. 

Wishing you all the best! 🌞

  • joepic's avatar
    joepic
    Joining in
    2 years ago

    Hi Molly 

    I have been a customer for 10 years however unfortunately I am going through a similar situation regarding cancellation fees and homelessness could you please direct me to where I could forward evidence of my circumstances

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey joepic,

      Welcome to the Community Forums and thanks for the post.

      Sorry to hear about your situation, I want to look into this further with you to see what we can do with regards to this, I will be sending you a PM shortly to look into this.

      Joe

      • joepic's avatar
        joepic
        Joining in
        2 years ago

        Thank you