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Shaba2023's avatar
Shaba2023
Tuning in
2 years ago

Home Move leading to a new contract

Hello, 

I moved home around December 2022. And initiated a home move during the month of November 2022.

In completing the home move, I noticed that my contract date was changed to what would equal 18 months from the date of my home move. I had not changed anything in relation to the contract / pcakage and kept it the same. 

I called VM up to ask why this was the case. To which I was reassured it was a system technicality and would be resolved to reflect my original contract end date. 

However, as I approach my contract end date. Where my offers are going to fall off, my contract remains extended for an additional 3 months.

I wouldn't necessarily have minded this, if the offers remained until the end of the contract. However, my price is set to hike dramatically, leading to an increase for the last 3 months on this amended contract, to which I was assured would not be amended from the original contract period.

I would really appreciate if this can be addressed. As prior to this, I would have been inclined to stay with VM. However contingent on how this is dealt, it could force me to move to another provider.

 

amendment
contract
increase
price

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago
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    Hi there Shaba2023 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue and I would be more than happy to take a closer look with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • Shaba2023's avatar
    Shaba2023
    Tuning in
    2 years ago
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    Just awaiting an action to take place from Virgin Media. Expecting an update in a couple days. (For future people reading this).

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago
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      Thank you for updating the forums for us Shaba2023 

      I've popped a PM across to you now to state the end date has now been changed, any further questions you may have please do let me know.

  • Shaba2023's avatar
    Shaba2023
    Tuning in
    2 years ago
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    Hi, 

    I would just like to comment that my issue was dealt with excellently via this post. I was kept up to date with progress and what was stated to be actioned has been actioned correctly and promptly. 

    Thank you Ashleigh.

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago
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      Thank you for chatting with me Shaba2023 and I am so glad that we were able to get this corrected. 

      Please do pop back to me in the future and we will do all we can to assist.

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Hello, 

I moved home around December 2022. And initiated a home move during the month of November 2022.

In completing the home move, I noticed that my contract date was changed to what would equal 18 months from the date of my home move. I had not changed anything in relation to the contract / pcakage and kept it the same. 

I called VM up to ask why this was the case. To which I was reassured it was a system technicality and would be resolved to reflect my original contract end date. 

However, as I approach my contract end date. Where my offers are going to fall off, my contract remains extended for an additional 3 months.

I wouldn't necessarily have minded this, if the offers remained until the end of the contract. However, my price is set to hike dramatically, leading to an increase for the last 3 months on this amended contract, to which I was assured would not be amended from the original contract period.

I would really appreciate if this can be addressed. As prior to this, I would have been inclined to stay with VM. However contingent on how this is dealt, it could force me to move to another provider.

 

","body@stringLength":"1195","rawBody":"

Hello, 

I moved home around December 2022. And initiated a home move during the month of November 2022.

In completing the home move, I noticed that my contract date was changed to what would equal 18 months from the date of my home move. I had not changed anything in relation to the contract / pcakage and kept it the same. 

I called VM up to ask why this was the case. To which I was reassured it was a system technicality and would be resolved to reflect my original contract end date. 

However, as I approach my contract end date. Where my offers are going to fall off, my contract remains extended for an additional 3 months.

I wouldn't necessarily have minded this, if the offers remained until the end of the contract. However, my price is set to hike dramatically, leading to an increase for the last 3 months on this amended contract, to which I was assured would not be amended from the original contract period.

I would really appreciate if this can be addressed. As prior to this, I would have been inclined to stay with VM. However contingent on how this is dealt, it could force me to move to another provider.

 

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And initiated a home move during the month of November 2022. 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Home Move leading to a new contract","moderationData":{"__ref":"ModerationData:moderation_data:5465051"},"body":"

Hi there Shaba2023 

\n

Thank you so much for your post and welcome to the community forums, it's great to have you here.

\n

I am so sorry that you have faced this issue and I would be more than happy to take a closer look with you via a private message. 

\n

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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Hi there  

\n

Thank you so much for your post and welcome to the community forums, it's great to have you here.

\n

I am so sorry that you have faced this issue and I would be more than happy to take a closer look with you via a private message. 

\n

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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Just awaiting an action to take place from Virgin Media. Expecting an update in a couple days. (For future people reading this).

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"130","kudosSumWeight":0,"postTime":"2024-01-06T15:46:52.771Z","lastPublishTime":"2024-01-06T15:46:52.771Z","metrics":{"__typename":"MessageMetrics","views":636},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5464955/message:5465558","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0NjYxNjAsNTQ2NjE2MA","node":{"__ref":"ForumReplyMessage:message:5466160"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"135","rawBody":"

Just awaiting an action to take place from Virgin Media. Expecting an update in a couple days. (For future people reading this).

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5465558_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5466160":{"__typename":"ModerationData","id":"moderation_data:5466160","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5466160":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:803478"},"id":"message:5466160","revisionNum":1,"uid":5466160,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:5465558"},"conversation":{"__ref":"Conversation:conversation:5464955"},"subject":"Re: Home Move leading to a new contract","moderationData":{"__ref":"ModerationData:moderation_data:5466160"},"body":"

Thank you for updating the forums for us Shaba2023 

\n

I've popped a PM across to you now to state the end date has now been changed, any further questions you may have please do let me know.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-08T10:39:52.187Z","lastPublishTime":"2024-01-08T10:39:52.187Z","metrics":{"__typename":"MessageMetrics","views":597},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5464955/message:5466160","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"503","rawBody":"

Thank you for updating the forums for us  

\n

I've popped a PM across to you now to state the end date has now been changed, any further questions you may have please do let me know.

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Hi, 

I would just like to comment that my issue was dealt with excellently via this post. I was kept up to date with progress and what was stated to be actioned has been actioned correctly and promptly. 

Thank you Ashleigh.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-01-08T12:08:47.682Z","lastPublishTime":"2024-01-08T12:08:47.682Z","metrics":{"__typename":"MessageMetrics","views":588},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5464955/message:5466222","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU0NjYzMTAsNTQ2NjMxMA","node":{"__ref":"ForumReplyMessage:message:5466310"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"257","rawBody":"

Hi, 

I would just like to comment that my issue was dealt with excellently via this post. I was kept up to date with progress and what was stated to be actioned has been actioned correctly and promptly. 

Thank you Ashleigh.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5466222_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5466310":{"__typename":"ModerationData","id":"moderation_data:5466310","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5466310":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:803478"},"id":"message:5466310","revisionNum":1,"uid":5466310,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:5466222"},"conversation":{"__ref":"Conversation:conversation:5464955"},"subject":"Re: Home Move leading to a new contract","moderationData":{"__ref":"ModerationData:moderation_data:5466310"},"body":"

Thank you for chatting with me Shaba2023 and I am so glad that we were able to get this corrected. 

\n

Please do pop back to me in the future and we will do all we can to assist.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"184","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-08T14:21:47.021Z","lastPublishTime":"2024-01-08T14:21:47.021Z","metrics":{"__typename":"MessageMetrics","views":584},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5464955/message:5466310","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"490","rawBody":"

Thank you for chatting with me and I am so glad that we were able to get this corrected. 

\n

Please do pop back to me in the future and we will do all we can to assist.

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