Hello,
I moved home around December 2022. And initiated a home move during the month of November 2022.
In completing the home move, I noticed that my contract date was changed to what would equal 18 months from the date of my home move. I had not changed anything in relation to the contract / pcakage and kept it the same.
I called VM up to ask why this was the case. To which I was reassured it was a system technicality and would be resolved to reflect my original contract end date.
However, as I approach my contract end date. Where my offers are going to fall off, my contract remains extended for an additional 3 months.
I wouldn't necessarily have minded this, if the offers remained until the end of the contract. However, my price is set to hike dramatically, leading to an increase for the last 3 months on this amended contract, to which I was assured would not be amended from the original contract period.
I would really appreciate if this can be addressed. As prior to this, I would have been inclined to stay with VM. However contingent on how this is dealt, it could force me to move to another provider.
