Hi all, i am trying to upgrade my package

[Keith_Roberts]

Hi all, i am trying to upgrade my package, my contract expires next month, however, when I click on upgrade from my account, I just keep getting this error message. "oops! something has gone wrong!" as you can see in the attached image. I have tried in two browswers, Chrome and firefox, I dont have edge installed, so I am unable to try that one. Any thoughts would be most gratefully received please.

[Kath_P]

Hi Keith_Roberts, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with upgrading your package online. It's possible that you have a special discount on the account which would stop this from working. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P · Accepted solution]

Hi Keith_Roberts, 

Thanks for sticking with me via private message. 

I'm glad I was able to get everything sorted for you. 

If you have any further issues, please pop back to us in the Community. 

Take care,