Help with billing

[deniseangel27]

Hey there,

So, my contract was ending on the 2nd of October, right? So I hit up Virgin and we agreed on a new contract for £36 a month. But guess what? I got an email saying it's more than that.

I just spoke to them again and they assured me it's £36. But I've had issues with this exact thing in the past.

Can you check and make sure it's actually £36 this time? I'd really appreciate it.

Thanks a bunch!

[Ayisha_B]

Hi @deniseangel27 👋
A warm welcome back to our Community Forums and thanks for your post.

I am sorry for any confusion caused.

Will pop you a PM 📩 now so I can check this for you.

Speak soon!