I have just been contacted by IMFS debt collectors regarding an apparent £50 unpaid debt from my virgin account.
I had a year long contract with virgin media, and I assumed this contract would end after a year but the debt collectors informed me that it automatically rolls over, so I have accrued some additional bills. I moved out of the address the wifi was registered to on the 30th of June (a year after my contract started), so the wifi was unplugged from then.
I made attempts to contact virgin before the contract ended to verify that the contract would end after a year. However, I could not get through to a human on the other end of the phone that would understand my query. I attempted to explain my query of trying to close my account over the phone to robots and to the chat bot function on the virgin media website, but could not contact a virgin media customer support representative.
I have contacted citizens advice and they just suggested to lodge an official complaint which I am in the process of.
has anyone experienced anything similar/ can offer any advice?
