Solved
Help wante- Got my pre Contract documents but nothing else.
I'm in same position. Found there was a renewal offer on my online account which does seem to be too good to believe. But I accepted it and had email back from "webteam" with an order number and conf...
I feel for you Soos and this must be very worrying for you at your age and current situation. It's not fair if they cannot or will not uphold these offers that they are sending out to people.
