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Help! I need the email address to send proof of address.

KR81
Tuning in

Hi, We have moved house to an area not covered by virginmedia. I have not received the email address to send my proof of address to can someone please help? Thanks 

11 REPLIES 11

newapollo
Very Insightful Person
Very Insightful Person

Hi KR81 

I hope you are settling into your new home.

The Homemovers team should have checked their database to see if there was any possibility that they could provide services at your new home within the UK when  you contacted them, and then they should have provided you with the contact details and advised you of the proof of evidence they require.

The accepted documents showing your new address are :- 

bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill

You did get in touch with them didn't you, so they can apply the 30 days cancellation notice to your account?   

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hi,

Thank you for your reply. Yes I was on an online chat for 3 hours arranging everything finally after waiting 2 days for a response. They don't cover the road we have moved to. The lady on the chat said I will receive an email to reply to with my  details so far I have only had an email regards returning my boxes.

I did try emailing HomeMovers@virginmedia.com that you suggested on a previous post but it bounced back.

Thanks 

Matthew_ML
Forum Team
Forum Team

Hey KR81, thank you for reaching out and I am sorry to hear about this.

When this mentioned did give you any type of email address at all to send these documents in? 

As mentioned above, did they say anything at all?

Matt - Forum Team


New around here?

newapollo
Very Insightful Person
Very Insightful Person

@KR81 wrote:

Hi,

I did try emailing HomeMovers@virginmedia.com that you suggested on a previous post but it bounced back.

Thanks 


Hi again @KR81

It isn't .com, it should be .co.uk

HomeMovers@virginmedia.co.uk

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for posting this 🙂

Matt - Forum Team


New around here?

Thanks I've resent now so fingers crossed they sort it out.

Thanks I've resent now so fingers crossed they sort it out quickly.

Hi Matt,

I was told I would receive an email within 24 hrs to reply to but I'm still waiting! Hopefully they will sort it from homemovers@virginmedia.co.uk

Hi @KR81, thank you for your response.

If you haven't heard anything within 24 hours of sending an e-mail to homemovers@virginmedia.co.uk, please let us know.

Regards,
Daniel