Email reset not working

[cec1]

Hi I am trying to reset my password and when I click forgot my password it says it sent me a link which it hasn’t (yes I have checked the spam folder). It’s the same email to which I get the bills. Please help asap 

[Kath_P]

Hi cec1, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue resetting your password. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,