Forum Discussion

em-heaton's avatar
em-heaton
Joining in
3 years ago

Email address to send proof of house move to

I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of addre...
Steven_L's avatar
Steven_L
Icon for Forum Team rankForum Team
3 years ago

Hey carlmc1,

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
 

TPret's avatar
TPret
Just joined
3 years ago

Hi - Could I please also get the email address as the one I took down over the phone wasn't correct and I got a bounce back.

 

Many thanks

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 years ago

    Hi TPret 

    Hope you are settling into your new home.

    You can either email HomeMovers@virginmedia.co.uk

    or  send paper copies to Virgin Media, Sunderland SR43 4AA

    The accepted documents showing your new address are :-

    bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    3 years ago

    Hi TPret thanks for reaching out to us on the forums.

    I can see that the team has the team has sent an email for the home movers team.
    May I ask if this email has gone through or has it bounced back?

    Let us know.

    Kind regards,
    Ilyas.