Email address to send proof of house move to

[em-heaton]

I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the post with my notice to cancel in writing). I have however lost the email address and need the email address asap. This is not available anywhere on the website.

[Hayley_S]

Hello @em-heaton,

Welcome, thanks for posting.

I am sorry for the issue with your home move.

I will send you a private message now, so I can help you further.

Please look out for a purple envelope, at the top right screen.

Many thanks,

[Anonymous]

Could I also get the email to send details to?

[Akua_A]

Hi @Anonymous,

Welcome to our community forums and thank you for your first posts.

Thank you for getting in touch with us regarding this. Are you able to specify what you are needing the email for? You may also find the following link useful https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

Thanks,

[Anonymous]

I’ve moved house and also misplaced the email I need to send proof of new address to

[Akua_A]

In this case, I will send you a private message @Anonymous.

Please look out for the purple envelope and provide a response when you can. 

Thanks,

[Akua_A]

No problem at all @Anonymous,

Glad to have been able to help with this 🙂 Please do not hesitate to contact us if you need any further help.

Thanks,

[carlmc1]

Hi,

I have the smae problem -- I’ve moved house and lost the email I need to send proof of new address to. Can you send it to mee? Best wishes,

Carl

[Steven_L]

Hey @carlmc1,

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
 

[TPret]

Hi - Could I please also get the email address as the one I took down over the phone wasn't correct and I got a bounce back.

Many thanks