Forum Discussion

em-heaton's avatar
em-heaton
Joining in
3 years ago

Email address to send proof of house move to

I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of addre...
Akua_A's avatar
Akua_A
Icon for Forum Team rankForum Team
3 years ago

No problem at all Anonymous,

Glad to have been able to help with this 🙂 Please do not hesitate to contact us if you need any further help.

Thanks,

 

carlmc1's avatar
carlmc1
Joining in
3 years ago

Hi,

 

I have the smae problem -- I’ve moved house and lost the email I need to send proof of new address to. Can you send it to mee? Best wishes,

Carl

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 years ago

    Hey carlmc1,

    I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
    Regards,
    Steven_L
     

    • TPret's avatar
      TPret
      Just joined
      3 years ago

      Hi - Could I please also get the email address as the one I took down over the phone wasn't correct and I got a bounce back.

       

      Many thanks

      • newapollo's avatar
        newapollo
        Very Insightful Person
        3 years ago

        Hi TPret 

        Hope you are settling into your new home.

        You can either email HomeMovers@virginmedia.co.uk

        or  send paper copies to Virgin Media, Sunderland SR43 4AA

        The accepted documents showing your new address are :-

        bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill