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E Billing

wrxseeker
Tuning in

on ‎03-07-2024 18:30

Hi 

Despite registering in the my virgin media account for e billing, my mum keeps getting charged for paper bills and receiving them in the post.

I have tried calling 150 for her but can’t get through to a human being on this.

Does anybody have any suggestions how to resolve this please ?

Thanks

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Nathan_B
Forum Team
Forum Team

on ‎03-07-2024 20:45

Hi there @wrxseeker 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see that your mums still being charged for paper bills. We'll certainly be happy to take a look at this for you. I'll pop you a PM to confirm some details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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